1. Please refrain from purchasing items that contain spray cans OneMall cannot provide shipping services for any products with aerosol content.Products like hair tonics, hair growth tonics, toners, deodorants, and gas canisters for stoves are highly likely to be spray-type items. Therefore, please confirm carefully whether the product is considered a spray item before making a purchase.
2. Please refrain from purchasing frozen or fresh food items All goods are stored and shipped overseas at ambient temperatures. Therefore, frozen, refrigerated, and fresh foods are likely to thaw and spoil after arrival at OneMall's warehouse due to exposure to room temperature.
Please confirm that the items you purchase are not frozen, refrigerated, or fresh food products before placing an order.
3. Items classified as prohibited goods cannot be shipped If you purchase prohibited items that conflict with the laws of the destination country or may cause danger during shipping, international shipping may not be possible. Since prohibited items vary by destination country's regulations, please confirm whether the item you intend to purchase falls under prohibited goods.
However, if the purchased item is classified as prohibited in the destination country and cannot be shipped, OneMall will not be able to provide compensation for any resulting losses. We appreciate your understanding.
4. Is there a combined shipping service for fragile items? When shipping packages containing fragile items (such as pottery, ceramics, glass, etc.), to ensure the safety of the goods during delivery, it is generally not recommended for users to opt for combined shipping. If users insist on using the combined shipping service, they will bear the responsibility for any damages incurred during the transportation process.
Note: Users may also purchase package reinforcement services to maximize the safety of the items during transit.