Everything you need to know about using OneMall as your Japan proxy.
What is a Japan proxy service?
A Japan proxy service (also called a buying agent or forwarding service) lets you buy from Japanese websites that don't ship internationally or only accept Japanese payment methods. OneMall purchases items on your behalf, receives them at our Japan warehouse, then ships them to you worldwide.
Is using a Japan proxy legal?
Yes. Proxy buying is fully legal in Japan and most countries. We declare items honestly on customs forms and comply with import regulations. Please check your local customs rules for any prohibited or restricted items.
How much does it cost to use OneMall?
The service fee is a flat ¥300 per item on Amazon Japan, Mercari, Rakuten, Rakuma, Suruga-ya and ZOZOTOWN; 3% (¥200–¥300) on Yahoo! Auctions; 5% (¥200–¥1,000) on LinkBuy orders. International shipping is charged separately after packing.
How long does shipping take?
In-stock items usually reach our Japan warehouse 3–5 business days after the seller ships, and parcels usually leave Japan 1–3 business days after you pay international shipping (both estimated averages). Transit time then depends on the method you choose; each method shows its estimated delivery time when you select shipping.
Can I combine multiple orders to save shipping?
Yes. Purchases from different sites and sellers can be combined into one international package. The first 6 orders consolidate free, then ¥100 per additional order, and storage is free for 90 days after arrival (30 days after consolidation).
What if my item is damaged or wrong?
If our warehouse finds visible damage to a package when it arrives, we contact the seller for you, but remedies depend on the seller. To check an item before it ships abroad, add unboxing photos or a wrong / missing item check (Mercari, Rakuma, Yahoo Fleamarket) to your order.
How is OneMall different from other Japanese proxy services?
Japanese proxy services differ mainly in billing unit (per order or per item), storage time and shipping options. OneMall charges per item (¥300 on most marketplaces, from ¥200 on Yahoo Auctions and LinkBuy) and stores purchases free for 90 days after arrival (30 days after consolidation). A dated fee comparison of popular Japanese proxy services is on the OneMall blog.
