1. Service Fee
The service fee covers our purchasing service and is charged with the item price at checkout.
BOOK・OFF: 300JPY per item (fixed fee).
2. Japan Domestic Shipping Fee
Domestic shipping fees are based on the actual charges from BOOK・OFF and can be viewed on the product page.
Item total of 1,800 JPY or more: Free domestic shipping.
Item total under 1,800 JPY: 368 JPY domestic shipping fee.
The item total excludes service fees. If cash-on-delivery shipping applies, the fee will be charged with international shipping after the item arrives at our warehouse.
3. Cancellations & Refunds
You can cancel your order after payment until our purchasing agent accepts it. After acceptance, cancellations or refunds for personal reasons are not available.
If a purchase fails due to out-of-stock items or seller refusal, the item price, service fee, and domestic shipping fee will be refunded to your original payment method within 3 business days.
For special circumstances, please contact Customer Service.
4. Item Authenticity & Condition
OneMall acts as a purchasing agent and cannot guarantee item authenticity or condition. Items are sourced from Japanese e-commerce platforms or individual sellers.
Please check product descriptions and condition notes carefully before purchasing. If you prefer items with no prior use, choose items listed as New.
5. Damaged, Missing, or Incorrect Items
If an item arrives at our Japan warehouse with obvious damage caused by domestic shipping, we will contact BOOK・OFF or the source seller.
We cannot guarantee the contents of sealed packages or handle missing or incorrect items caused by the seller. Paid photo inspection is available to check item quantity and appearance before international shipping.
Where returns or refunds are supported, we can submit a request on your behalf. Approval is subject to the source website's decision.
If an item is confirmed to have been left behind at our warehouse, we will reship it and cover the international shipping cost.
6. Order Processing
Orders are usually accepted by our purchasing agents within 3 business days after payment.
If an order is not accepted within 3 business days, it will be automatically cancelled and fully refunded.
7. Delivery to Our Japan Warehouse
In-stock items: Usually arrive within 3–5 business days after the seller ships.
Pre-orders with a confirmed release date: Usually ship within Japan 2–3 business days after release, then arrive at our warehouse within 3–5 business days.
Pre-orders without a confirmed release date: Check your order's product page for updates. Delivery follows the timeline above once the release date is confirmed.
Delivery times are estimates and may vary.
8. Items Marked “Not Available for Purchase”
Items may be restricted due to:
Japanese export or destination-country import regulations.
Dangerous goods restrictions imposed by available shipping routes.
Sellers flagged for suspicious or malicious activity.
Our system may occasionally restrict eligible items by mistake. If you believe an item was blocked incorrectly, you can request a manual review. The result will be sent via in-app notification.